The tourism sector’s prospects remain positive. Asia Pacific International Visitor Arrival (IVA) is projected to grow at 4.9% per year from 2010 to 2030 and Singapore’s tourism industry is expected to grow positively. To ride this growth, the industry has to adapt and innovate in order to overcome challenges such as increased competition, shortage of manpower and changing guest expectations. To do so, it is important to leverage and be cognisant of how emerging technologies could augment existing solutions and processes to help optimise productivity and enhance service delivery.

The Hotel Innovation Committee (HIC) led by the Singapore Hotel Association (SHA) and supported by the Singapore Tourism Board (STB) serves this need by providing effective leadership to the hotel industry to navigate future trends and challenges.

The HIC has put together the Smart Hotel Guide to help hotels identify and explore next-generation system capabilities and technological solutions suited to each organisation’s needs.

Read full report: Smart Hotel Guide 2018